Social Media Monitoring – categorisation
Submitted by ifarmer on Thursday, 19 November 2009No Comment
As organisations start to embrace social media monitoring, it’s important for them to categorise conversations to allow a suite of various engagement response tactics to be executed.
This beautiful slidedeck from Amber Naslund, highlights the key categories that should be considered.
Listen and Learn: New Media, New Metrics
View more presentations from Amber Naslund.
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