Nearly 1400 members of a facebook group known as “Bring back the Wispa” seem to have convinced Cadbury to relaunch the historical chocolate bar, which will be relaunched on October. There are about 90 facebook groups that were used by Wispa fans to record their appreciation for the brand.
“We have noticed the web interest for some time and the consumer passion has undeniably swayed our opinion to relaunch Wispa.” said Cadbury spokesman Tony Bilsborough. He went on to say “This is the first time that the power of the internet played such an intrinsic role in the return of a Cadbury brand,”.
Perspective: Brands should be monitoring consumer conversations not only for research, but as a communication strategy, allowing fan clubs like these an active say in how the brand grows.
via NYTimes
